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Customer Service Satisfaction Survey

The West Florida Public Libraries cares about the quality of service our patrons receive and values your input. Please take a moment to complete the Customer Service Satisfaction Survey found below to help us improve and serve you better. This survey is anonymous. We encourage you to answer all questions honestly and constructively.

Which library did you visit?

In this instance, how did you come in contact with our staff?

If you had a problem, was your issue resolved?

I was greeted in a timely, friendly and professional manner.

The individual helping me was knowledgeable in his/her field.

Staff took time to listen to my concerns and I was able to ask questions.

I was given clear and concise information.

If needed, the employee followed up or efficiently transferred me to another department.

My needs were handled in a timely, professional and efficient manner.

I would feel comfortable using this service again.

How would you rate the overall quality of the service you received?

Would you like a supervisor to contact you about your experience? If yes, please provide your contact information.