Customer Service Satisfaction Survey

The West Florida Public Libraries cares about the quality of service our patrons receive and values your input. Please take a moment to complete the Customer Service Satisfaction Survey found below to help us improve and serve you better. This survey is anonymous. We encourage you to answer all questions honestly and constructively.

Which library did you visit?








In this instance, how did you come in contact with our staff?



Were your needs handled in a timely, professional and efficient manner?


Were you given clear and concise information?


Was your phone call or email responded to quickly, or were you immediately greeted or acknowledged by an employee when you arrived?


Did our staff take an adequate amount of time to listen to your concerns?


Were you able to ask questions?


Were your questions answered efficiently?


If not, did a staff member follow up?


If you had a problem, was your issue resolved?


How would you rate the overall quality of the service you received?




Would you like a manager to contact you about your experience?
If yes, please provide your contact information.