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Customer Service Satisfaction Survey

The West Florida Public Libraries cares about the quality of service our patrons receive and values your input. Please take a moment to complete the Customer Service Satisfaction Survey found below to help us improve and serve you better. This survey is anonymous. We encourage you to answer all questions honestly and constructively.

Which library did you visit?

How did you interact with our staff?

How did you hear about us?

If you had a problem or request, was your issue resolved?

Please indicate your level of agreement with the following statements.

Staff were courteous and professional.

Staff were knowledgeable and provided clear information.

My needs were handled efficiently.

Overall, how would you rate the quality of the service you received?

How likely are you to recommend West Florida Public Libraries to others?

Would you like a supervisor to contact you about your experience? If yes, please provide your contact information.